Refund policy
Returns, Exchanges, and Cancellations
All sales are final. We do not accept returns, exchanges, or cancellations due to customer convenience, including but not limited to change of mind, incorrect orders, or refusal of delivery. (This does not apply to consumers in the European Union — please see "EU Consumers — Right of Withdrawal" below.)
Please check your order details carefully before completing your purchase.
Defective, Damaged, or Incorrect Items
If your item arrives defective or damaged, or if you receive the wrong item, please contact us at info@omamorijapan.com within 7 days of delivery.
Please include your order number and clear photos of the item, packaging, and shipping label so that we can review the issue.
After reviewing your request, we will determine whether a replacement, refund, or other appropriate solution is available.
Please do not send any items back to us without contacting us first. Returns sent without prior approval may not be accepted.
Refunds
If a refund is approved, it will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card company.
Return Shipping
If a return is approved due to our error, a defective item, or a damaged item, we will provide instructions regarding the return process.
For any approved return not caused by our error, the customer may be responsible for return shipping costs.
EU Consumers — Right of Withdrawal
If you are a consumer residing in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with EU Directive 2011/83/EU as amended by Directive (EU) 2023/2673. This right applies notwithstanding the "All sales are final" policy stated above.
To exercise this right, you may use the withdrawal function available in our website footer ("Withdraw from contract"). Upon receipt of your withdrawal request, we will confirm it by email and refund the payment you made, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision.
You must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
This right of withdrawal does not affect your separate statutory rights regarding defective, damaged, or incorrect items described above.
Customs Duties and Import Taxes
Customs duties, import taxes, and related fees are handled according to our Shipping Policy.
Contact
For questions regarding returns, exchanges, cancellations, or refunds, please contact us at:
info@omamorijapan.com
Omamori Charm Heritage Japan
52 Higashibojo-cho, Kashihara-shi, Nara 634-0835, Japan
All sales are final. We do not accept returns, exchanges, or cancellations due to customer convenience, including but not limited to change of mind, incorrect orders, or refusal of delivery. (This does not apply to consumers in the European Union — please see "EU Consumers — Right of Withdrawal" below.)
Please check your order details carefully before completing your purchase.
Defective, Damaged, or Incorrect Items
If your item arrives defective or damaged, or if you receive the wrong item, please contact us at info@omamorijapan.com within 7 days of delivery.
Please include your order number and clear photos of the item, packaging, and shipping label so that we can review the issue.
After reviewing your request, we will determine whether a replacement, refund, or other appropriate solution is available.
Please do not send any items back to us without contacting us first. Returns sent without prior approval may not be accepted.
Refunds
If a refund is approved, it will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card company.
Return Shipping
If a return is approved due to our error, a defective item, or a damaged item, we will provide instructions regarding the return process.
For any approved return not caused by our error, the customer may be responsible for return shipping costs.
EU Consumers — Right of Withdrawal
If you are a consumer residing in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason, in accordance with EU Directive 2011/83/EU as amended by Directive (EU) 2023/2673. This right applies notwithstanding the "All sales are final" policy stated above.
To exercise this right, you may use the withdrawal function available in our website footer ("Withdraw from contract"). Upon receipt of your withdrawal request, we will confirm it by email and refund the payment you made, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision.
You must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
This right of withdrawal does not affect your separate statutory rights regarding defective, damaged, or incorrect items described above.
Customs Duties and Import Taxes
Customs duties, import taxes, and related fees are handled according to our Shipping Policy.
Contact
For questions regarding returns, exchanges, cancellations, or refunds, please contact us at:
info@omamorijapan.com
Omamori Charm Heritage Japan
52 Higashibojo-cho, Kashihara-shi, Nara 634-0835, Japan