Horse Omamori/Ema

Returns / Cancellations: We do not accept returns, exchanges or cancellations.

Sometime we do contactless delivery, please note that we are not responsible for theft or loss after delivery.


Chargebacks:

All orders are carefully processed and shipped with tracking. If you have any issues with your order, please contact us directly before filing a chargeback.

Unauthorized chargebacks — especially after delivery has been confirmed — may be considered fraudulent. We reserve the right to dispute any such claims and take appropriate action.

To avoid misunderstandings, please ensure that your shipping address is correct and that you are available to receive the package.

・Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
・Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

・🌏 We offer worldwide shipping from Japan. All orders are carefully packed and shipped via Japan Post or FedEx.
・Delivery Time (after dispatch):
  - Express Shipping: 4–7 business days
  - Standard Shipping: 14–21 business days
・Please note that these timeframes refer to the delivery period after the order has been dispatched, and do not include the processing time (usually 1–3 business days).